In discussion with Harley Street practices

Your practice's
most reliable
receptionist.

Ava answers every call, books directly into your practice system, and knows your returning patients by name — 24 hours a day, in any language.

DC
SK
+
In discussion with leading Harley Street practices.
Built for UK private healthcare.
📅
Appointment booked
Synced to Semble · just now
🌍
4 languages
EN · AR · ES · ZH
9:14 AM
A
Ava
Active call · 00:42
A
Good morning, thank you for calling. How may I help you today?
Hi, I'd like to book with Dr Khalique, Thursday if possible.
A
I can see Thursday at 2:30pm is available. Shall I book that for you?
Yes please, that's perfect.
See Ava in action. Watch a live call — booking into Semble, collecting payment via Stripe, all in real time.
Try the interactive demo →

Ava handles the call.
Your team stays focused.

From the moment a patient calls to the appointment appearing in your calendar, Ava manages every step — with no manual data entry, no missed calls, no hold music.

A call that actually books the appointment.

When a patient calls, Ava doesn't just take a message. She reads your live Semble calendar, finds availability, and books the appointment — during the call, in real time.

1
Patient calls your existing number
Ava answers instantly. No hold music, no voicemail, no missed call.
2
Ava identifies the patient
Returning patients recognised by phone number from your Semble records.
3
Live availability checked
Ava queries your Semble calendar in real time and offers confirmed slots.
4
Appointment written to Semble
Booked mid-call. Confirmation sent. Transcript logged to patient record.
Semble — Live sync Connected
SJ
Sarah Johnson
Returning patient · 4 prior visits · recognised from +44 7XXX
Available slots — Dr Khalique
Mon 9:00am
Dr Khalique
Thu 2:30pm ✓
Booked by Ava
Fri 11:00am
Dr Tamimi
Fri 3:15pm
Dr Khalique
✓  Appointment confirmed · SMS sent to patient · logged to record
Every patient answered in their language.

Ava detects the patient's language automatically and switches mid-call with no configuration. English, Arabic, Spanish, Mandarin — the same intelligence, any language.

🇬🇧
English
"I'd like to book an appointment…"
🇸🇦
Arabic
"أود حجز موعد…"
🇪🇸
Spanish
"Me gustaría reservar una cita…"
🇨🇳
Mandarin
"我想预约…"
Live conversation
A
Good morning, thank you for calling. How may I help you today?
Hi, I'd like to book an appointment with Dr Khalique please.
A
Of course. I can see Thursday at 2:30pm is available. Shall I book that for you?
Yes please, that's perfect.
A
Done — your appointment is confirmed for Thursday at 2:30pm. You'll receive a text shortly.
A concern raised. Already handled.

When Ava detects a patient raising a complaint mid-call, she doesn't just log it. She escalates directly to The Bridge — your CQC-aligned complaint system — with all patient details already filled in.

📞
Ava detects a complaint signal
Natural language understanding identifies dissatisfaction, concern, or formal complaint intent mid-call.
📋
Patient details pulled from Semble
Name, DOB, contact details, and recent treatment history pre-populated automatically.
🛡️
Case opened in The Bridge
CQC-aligned case created instantly. Practice manager alerted. 14-day resolution clock starts.
The Bridge — New case opened URGENT
Patient
Sarah Johnson · DOB 14/03/1982
Contact
+44 7XXX XXX XXX · [email protected]
Complaint summary
Patient expressed dissatisfaction with appointment wait times and requested formal escalation.
Source
Escalated by Ava · Inbound call · 09:42am
Resolution deadline
Within 14 days · CQC compliant

Semble Integration

Ava lives inside
your practice system.

Unlike generic voice AI tools that sit outside your practice and require manual data entry, Ava connects directly to your Semble instance. She reads your live calendar, recognises your patients, and writes back to your records — all in real time, during the call.

👤
Patient recognition
Returning patients identified by phone number
📅
Live calendar access
Real-time availability across all clinicians
✏️
Direct booking
Appointments written to Semble mid-call
📝
Post-call logging
Transcripts saved to patient record automatically
💳
Stripe payment collection
Payment link sent by SMS the moment booking is confirmed

Everything a receptionist does.
Without the limitations.

🌍
Multilingual by default
Ava detects the patient's language and responds fluently in English, Arabic, Spanish, or Mandarin — with no configuration required per call.
EN · AR · ES · ZH
🔔
24 / 7 availability
Ava never takes holidays, never calls in sick, and never puts a patient on hold. Evening, weekend, bank holiday — every call answered.
Always on
🛡️
Complaint escalation
When a patient raises a concern, Ava identifies it and escalates directly to The Bridge — your CQC-aligned complaint management system — with patient details pre-filled.
Bridge connected
📊
Call dashboard
Every call logged, transcribed, and categorised. Review call history, monitor performance, and identify patterns — all from a single dashboard.
Full audit trail
💳
Stripe payment collection
The moment Ava confirms a booking, a Stripe payment link is sent to the patient by SMS. They pay before they hang up. No manual invoicing, no chasing, no no-shows from patients who never paid.
Zero no-shows

Not all AI receptionists
are the same.

Generic voice AI tools are built for hotels, car dealerships, and law firms. Ava is built specifically for UK private healthcare — and that difference shows in every call.

Feature
Ava
Generic AI tools
Semble integration
Live, real-time
Not available
Books directly into your system
Mid-call
Manual entry required
CQC-aware
Built-in
Not applicable
Complaint escalation
The Bridge connected
Generic call handling
UK private healthcare focus
Purpose-built
Generic across sectors
Jurisdiction
UK law
Varies (often EU)
Integrated payment collection
Stripe — paid on call
Not available

Ready to meet
Ava?

We'll show you Ava live on a call — answering questions, checking availability, and booking appointments in real time. No slides. No pitch deck. Just Ava.

A

Book a live demo

We'll show you Ava taking a real call — checking availability, booking into Semble, and escalating complaints. No slides. Call or message us to arrange a time.

📞
Call us directly
+44 7733 246 865
💬
Send a message
Text us to arrange a time

A CodeCatalyst product · Built for UK private healthcare